What is the service time?
- Our Service time is from 9.00 am to 11.00 pm
About Android APK
- We're excited to announce our new mobile app! Please search "Exchagernet" on the Google Play Store to download it. We value your opinion, and your feedback helps us improve. We would be grateful if you could take a moment to leave a **five-star rating** and share a positive review to let others know about your experience with our services.
How to calculate the Currency rate?
TRX, DOGE, USDC, FUSD = You will receive payment based on the calculation in USDT.
How much transfer fee is deducted?
- Mobile Banking Cashout fee - 1.5%
- USDT (TRC20) 1$ Network Transfer fee (Each Transaction)
- USDT (ERC20) 3.55$ Network Fee
- USDT (BEP20) 0.03$ Network Fee
- Binance Pay (any currency) Free (No Network Fee)
- TRX 1 TRX Network Transfer fee
- DOGE 4 Doge Network Transfer fee
- LTC 0.0001 Network Transfer fee (Each Transaction)
- MoneyGo 0.5$ % Network Transfer fee - click here
- PAYEER 0.5% Network Transfer fee
- Webmoney 1% Network Transfer fee
- Advance Cash 1% Network Transfer fee
- PayPal 5.20% Network Transfer fee
- Pyyple 0.30$ Network Transfer fee
- Skrill Transfer fee deducted from your balance
Account Activation and Verification
To keep your account active, please do the following:
- Activate your email: Log in and activate your email within 30 days of creating your account.
- Upload documents: Upload your verification documents within 30 days.
- If you don't complete these steps, your account will be automatically deleted from our system
How do I contact you without live chat?
- You can send us a message on Telegram to solve any problem: @exchangernet
How do I change my login email?
Changing Your Login Email :- If you need to change your login email address, please contact our support team directly on Telegram. To get started, please send a message to our official Telegram account and indicate that you would like to update your email.
Why do websites sometimes show errors?
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Website errors can occur for many reasons, often due to server issues, coding problems, or network connectivity. Reinstalling the app, clearing browser data, or using a VPN are good ways to fix common display and functionality issues.
Mobile App Troubleshooting
If your mobile app isn't working, the simplest solution is to reinstall it. This often resolves issues caused by corrupted files or an incomplete update.
Website Display Issues
If a website isn't loading or displaying correctly, try these steps:
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Clear your browser cache and cookies: This removes old data that can interfere with a website's current display.
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Force a refresh: Pressing Ctrl + Shift + R on your keyboard forces your browser to download the latest version of the website, bypassing the cache.
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Use a VPN: Connecting to a VPN can help bypass regional restrictions or network issues that might be blocking access to the website.
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These steps address the most common problems users encounter when trying to view a website or use a mobile app.
What about the security of my Identity and data?
- Yes, your identity is 100% secure with us. We will never share your data or any data with other parties/companies. Your identity data, currency, and everything are 100% secure with us. We promise you that your data is fully safe with us. We will be safe from scammers with this verification system.
Account Verification: What Documents Do I Need?
To verify your account, you must first be a registered user on exchangernet.com. This process helps protect you from fraudulent activity and ensures the security of all our users.
Identity Verification: You will be required to upload government-issued documents for identity verification. We accept the following: (Example - Click Here)
- State ID
- Passport
- Driving License
Proof of Address You will also need to provide a document to verify your address. Acceptable documents include: (Example:- click here )
- The address or back part of your ID
- Electricity bill
- Bank statement
- TIN (Tax Identification Number)
Selfie with ID. As part of the verification process, you may also be asked to upload a photo of yourself holding your ID document. (Example:- click here )
How to Upload Documents
- Copy this link:
https://exchangernet.com/verification.php
- Paste it into your web browser (Google Chrome is recommended).
- Follow the on-screen instructions to upload your documents.
Important Security Information: Your privacy and security are our top priorities. All your personal data and account information are 100% secure with us. We will never share your information with any third parties or companies.
Why Verification is Necessary: Completing these three steps of verification (Identity, Address, and Selfie with ID) grants you full access to all our services and helps us maintain a safe platform for everyone.
If I refuse to accept the upload of my identity information?
If you refuse to upload your identity information, you will not get full access to your account. Your account's functionality may be limited, and it could be deactivated. If you do not accept the identity verification requirements, your account will be permanently closed.
If I find a mistake, what should I do?
Why was my transaction canceled?
Your transaction may have been canceled due to a few possible reasons:
- Incorrect Information: You might have entered the wrong details.
- Timeout: You didn't confirm the final step within the 5-minute time limit.
- Automatic Removal: The transaction was automatically removed from the exchange list.
If I refuse my exchange, can I return my money?
- No, you can't get all of your money back if you refuse an exchange. The provided text states that you can only get a refund if you contact them before the order is completed. If you do, the money you get back will be the original amount minus the transfer fee.
- For an immediate refund, you must contact them within 2 minutes of the cancellation.
How can I pay for online shopping?
You can pay for online shopping through the following methods:
- Shopping Order Exchange: The text indicates that you can make a shopping order by clicking the "Header Menu Exchange Button" and using your preferred wallet to exchange for the necessary funds.
- Direct Contact (Telegram): If the exchange button method doesn't work for you, you can also contact them via Telegram to arrange the shopping order.
- These methods are specifically for those who need to shop online for items like domains, hosts, Facebook boosts, Google ads, and virtual cards but do not have a credit card or a sufficient dollar balance.
How long does it take to process an order?
- "We typically complete orders within 5 minutes, but it may take up to 20 minutes. For any urgent matters, please contact us via live chat or Telegram."
Why does it sometimes take time to delay?
- Please be advised that there may be delays in processing your payment during prayer times and lunch breaks, particularly from 1:00 PM to 2:30 PM. While you can still submit your exchange during these periods, the receipt of your payment may be delayed."
Can I make money by referral?
- Yes, you can get a referral commission.
Why did I not receive my referral commission?
You likely did not receive a referral commission for one of two reasons:
- The transaction was BDT to USD: The text explicitly states that "BDT to USD does not allow Referral commission."
- The transaction was not USD to USD: You will only receive a 0.5% commission if your referred user exchanges money from USD to USD.
