FAQ

All of the frequenlty qustions answer in the videos. Please see the videos

How to craet account and verifyed ? Click Here

How to solve problem in "Echangerbd" mobile app?  Watch Video

Download  mobile app - Click Here

How to purchase webmoney USD with bKash payment?  Watch Video 

How to sell web money? Watch Video

How to buy PayPal dollars? Watch Video

How to sell PayPal dollars? Watch Video

How to buy Perfect Money Dollars? Watch Video

How To Sell Perfect Money Dollars? Watch Video

How To Purchase Web Money Dollars? Watch Video

How to buy Neteller dollars?  Watch Video

 

How can I exchange e-currency?

 

1.       Register and verify your account.

2.       Click on the Exchange page and choose the type of currency you want to spend.

3.       Choose the type of currency what you want to receive?

4.       Type the amount you want to spend.

5.       Press the Exchange button.

6.       Fill in all essential information into the boxes marked with *.

7.       Complete a payment using details provided in order description (Enter Your Transection ID / Batch )*.

8.       Enter your payment details then click on confirm.

9.       Please wait while our operator checks your payment.

10.       Check realtime status of your order over Dashboard. click here

 

How can I verify my account?

 

You can verify your account on this page, But you will have to sign up first.

Some of the following documents might be required during the verification process at exchangernet.com

Identity Verification:

·        Government issued International Passport

·        Government issued Identity Card (NID)

·        Government issued Driving License

·        Selfie with Identity Document

Phone Call Verification:

·       Phone number

For more details about veriyfication click here

 

Why do I need to verify my identity?

When you want to exchange instantly, it’s important to verify your identity.
This is because most governments see digital money.

·       Exchangernet requires customers to go through a KYC (Know Your Customer) or ID verification process to confirm the ownership of the customer’s. 

 

·       The good news is that the verification process is straightforward and, on average, it only takes 15 minutes to complete. You simply need to upload your government ID (passport, ID card or driving license) in good quality to ensure that our verification team can process and approve it.

I have forgotten my Password, what can I do?

You can reset it using our Password reset service.

How long does the verification process take?

The verification process is usually conducted within 30 minutes, but in some cases, it can take up to 24 hours.

How long does it take to complete an exchange from start to end?

It all depends on the chosen type of exchange. Please contact our Support Agents for details.

Do I need to verify my account before placing a new order?

To get full access for all types of currencies you’ll definitely need to verify your account.

What do I need to do to verify my account?

You’ll need to upload a few copies of specific documents to confirm your identity.

What type of documents do you accept to verify my account?

We accept scanned copy of passports and ID Card in good resolution. For further information please click here.

 

Can I cancel my recent order/s if the payment already has been sent?

No, if you have already made a payment using the details provided in order description, then this order is considered as completed and can't be canceled.

Can I reopen a canceled order?

Unfortunately, you can’t reopen a canceled order.

If I changed my mind and want to cancel a recent order, can I do that?

According to our rules it is only possible if the payment hasn't been sent out within 24 hours after submitting an order with Exchangernet service.

Why rate higher?
1. If you get good service, the rate will be a little higher.
2. We think it's better to exchange a little higher rate without being a victim of Fraud, so you don't lose your money.
3. You will find many sites have very low rates but we don't think you will be satisfied with that.
4. All exchange automatic except our Skrill & Neteller send
5. OTP of payment sender number has to be verified at each exchange.
6. It is not possible to exchange without OTP due to security reason.
7. You have no chance of losing money.